Refund Policy — SmartLogoz

This Refund Policy governs subscription payments made on SmartLogoz. We want to be fair and transparent. Please read this carefully before completing your purchase.

1. Subscription Overview

Price: $19.00 USD per year per registered business.
Free trial: Every new registration includes a 30-day free trial. Your card is charged only after the trial period ends.
Billing cycle: Annual. Renewal occurs on the anniversary of your first paid billing date.
Cancellation: You may cancel at any time. Your listing remains active through the end of the paid period.

2. Refund Eligibility

No refunds after the free trial ends. Because SmartLogoz delivers digital services (badge generation, logo processing, OurBloc listing activation) immediately upon payment, we do not issue refunds once the 30-day free trial has expired and payment has been processed.

Exceptions — we will issue a full refund if:

You are charged in error (duplicate charge, billing after cancellation, system error).
The platform is substantially non-functional for more than 7 consecutive days during your paid period and we are unable to restore it.
Applicable consumer protection law in your jurisdiction grants you a mandatory refund right (e.g., EU/UK cooling-off period for digital services). In such cases, we will comply with the applicable law.

3. How to Request a Refund

To request a refund under an eligible exception:

Email billing@smartlogoz.com from your registered account email.
Include your business name, EIN (last 4 digits only), and the reason for your request.
We will respond within 5 business days.
Approved refunds are processed to your original payment method within 5–10 business days, subject to your bank's processing time.

4. Chargebacks

If you initiate a chargeback with your bank before contacting us, we reserve the right to suspend your account pending resolution of the dispute. We strongly encourage you to contact us first — we resolve most billing issues quickly.

5. Annual Renewal Reminder

We will send a renewal reminder email at least 14 days before your annual renewal date. If you do not wish to renew, cancel before that date via your account dashboard to avoid being charged for the next year.

6. No Partial Refunds

We do not issue partial refunds for unused portions of a subscription period. If you cancel mid-year, your account remains active through the end of your paid period.

7. Contact

Billing questions: billing@smartlogoz.com
SmartLogoz, LLC · smartlogoz.com